Please make a note of my booking and cancellation policy when making your appointment*
Late arrivals: Where possible, please arrive five minutes before your appointment start time. For late arrivals, the length of your treatment will be adjusted accordingly, to allow us to finish on time, in consideration of my next client.
Cancellations: Please note that Katie requires 48 hours notice if you need to cancel your appointment or move the time/date. If you do need to cancel or change your appointment within 48 hours or less, the full cost of the treatment will be due. If you do not show up for your appointment, the full cost will be charged.
Treatment courses: If you have purchased a course and you do not use all of the treatments within the course, you may use the credit towards other treatments, assuming 48 hours notice is given when you cancel any remaining bookings. Treatment courses are valid for 12 months from the date of purchase.
Rescheduling: Please allow 48 hours notice if you need to reschedule your appointment. A treatment may be rescheduled up to three times. If you need to reschedule more than three times, a full deposit will be taken to do this.
Deposits: Please note that deposits and prepayments not used within 12 months will expire.
Promotions: Promotions and discount codes are not to be used alongside any other promotional offer.
Pricing: Please note pricing can be changed at any time, although Katie will endeavour to inform you of this change where possible.
Age restrictions: Anyone under the age of 16 must be accompanied by an adult and have a signed consent form.
Mobile phones: Please turn off your phone during your treatment. Relaxation is a key part of what Katie does, and it’s important you can fully switch off.
Health: Please inform Katie of any health related issues - this includes any medication you are taking, recent procedures you have had, and if you are pregnant or breastfeeding. You must also let Katie know if there are any changes to your medical record. On the day of your treatment, it is your responsibility to ensure you are well and able to have your treatment. Please ensure that there isn’t any reason why you might not be able to go ahead, such as any new medical conditions, or changes to medication.
Male clients: Please come to your appointment clean shaven.
Please note that Katie is not medically trained and is not a Doctor. Any lifestyle advice given by Katie is based on her professional opinion, and on the information that she has been given, with your best interest in mind. If you feel you need professional medical advice, please consult your Doctor.